In an effort to familiarize you with our office, we’ve prepared this page to answer some of the more commonly asked questions from our new patients.
If you find that you still have questions after reading this information, please do not hesitate to call us. We would be happy to help in any way that we can.
We see patients by appointment and do our best to accommodate you quickly. If you find that you need to cancel an appointment, we ask that you kindly give us 24 hours notice so that we may offer your appointment time to another child or young adult in need.
FINANCIAL / INSURANCE
We accept most major health insurance plans. To confirm that we accept your, we recommend calling our office at (423) 498-3300.
We ask that you be prepared to pay for any co-payment, deductible or non-covered services by your insurance plan at the time of service. For your convenience, we accept cash, checks, credit and debit cards.
Most likely, your referring physician will have already provided us with the details that we need regarding your visit but it may also be necessary for us to obtain additional information from your provider. If this is the case, we may ask you to sign a medical records authorization release form which you can download here.
If you find that you need a prescription refilled, we ask that you contact our office with the following information:
- Name of your pharmacy
- Pharmacy phone number
- Name of medication and dosage
Please allow up to 1 business day for your prescription refill authorization to be given to the pharmacy. If, for some reason, the doctor needs to see you before refilling your prescription, we will contact you to schedule an appointment.
As a general rule, we do not call in prescriptions after hours or on the weekends unless it is an emergency.